TVox Team

The Fixed / Mobile convergence solution that extends TVOX services on the move

OPERATING REQUIREMENTS

- TVox Team needs the TVox PBX / Omnichannel Contact Center ver. 10.25 or higher, with ver. 10.24 or lower, please install the TVox Mobile app.

- Mobile app license activated and configured on the server side.

- For more information write to [email protected]

DESCRIPTION

TVox Team allows you to manage, with a single company landline number, all communications even through mobile devices.

FUNCTIONALITY'

- Login / Logout

- Internal chat: send and receive text, audio and video messages or share files and images with your internal contacts or work groups, with the ability to create chat favorites.

- Video Call between internal contacts (Requires TVox PBX / Omnichannel Contact Center vers. 21 or higher).

- Call lookup: display of the caller name of any contact in the company directory, even if not entered in the phone book.

- Personal telephone status management: Online / Do Not Disturb.

- Call history: display of calls made, received, missed (and not) with the possibility of quick callback and consultation of more details.

- Phonebook: internal contacts / company contacts / personal contacts / phonebook favorites.

- Telephone status of internal contacts.

- Profile management: user or agent, with the ability to set Ready / Not Ready status.

- Queue status: view the calls currently queued for your services (only for the agent profile).

- Outgoing calls: possibility to choose the call mode, Web RTC / GSM via callback of the company number / Sim Card.

- Notifications:

• incoming call

• missed call with caller data

• chat received

• queued calls (only for the agent profile)