Your mobile does not work properly? My mobile is here to help you.
Doesn't your mobile seem to work properly? Can't surf the Internet or send SMS? Is your mobile slow? Get with the Mon Mobile application an automated support to solve the problems encountered on your smartphone yourself.
Aid to troubleshooting accessible at any time that diagnoses problems:
- Launching automatic tests to check the operating condition of your mobile services: Put calls, send or receive SMS and MMS or surf the Internet.
- Launch automatic or interaction tests to check the condition of the battery, screen, keyboard and memory of your mobile.
- Visualize the diagnosis established by the application.
- Obtain support guiding you to solve the problems identified independently.
- Go further by accessing additional checks if your problem is not automatically detected or if it has not been resolved.
- Consult tips for using your smartphone.
Do not wait to have a problem to download the Mon Mobile application!
The upper information area tells you at any time the name of your GSM network (very useful if you travel abroad). It also tells you if you are connected to the Internet via a Wi-Fi network or if you are connected to the mobile Internet.
Conditions of use:
The Mon Mobile application works in mainland France, in the French overseas departments and abroad.
The Services part (calls, SMS/MMS, Internet) is accessible to SOSH Mobile and Orange Mobile customers (excluding Orange Pro Package).
The device part is accessible to SOSH Mobile and Orange Mobile customers (excluding Pro Orange Package), or as soon as the mobile has been purchased from Orange (except in special cases).
Download the application:
- possible from Wi-Fi access (excluding any connection cost)
- Under Orange Mobile Network cover, download costs are included or deducted according to your offer (see price sheet in force)
Possible connection costs in mainland France according to your mobile offer:
- connection costs linked to the application download
- connection costs linked to the use of the application and its possible updates (see general conditions of use of the application)
Compatible devices:
- Android 2.2 and superior mobiles, except double sims
- Not compatible with tablets
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