SHD MAM mobile Surrender Manager = easier | quicker | contemporary
How does the Mobile Delivery Manager?
The software solution Mobile Delivery Manager (MAM) consists of a central planning (PC and an Internet portal) and any number of intelligent devices (smart phones) for your installers in the trucks or service vehicles. Using the latest internet and communication technology to replace the needed information immediately.
About the disposition your tours are perfectly centrally controlled, controlled, ordered and planned. They have short response times and can also take into account short-term customer needs directly and notify the driver. A standard PC workstation with Internet access in your office suffice.
The terminals of the mobile delivery manager keep all the necessary information for the driver ready and update them automatically. Allowing your fitters at any time all information here - from the current orders to the customer and product details.
The scheduler always knows where the vehicle is just what route was run when a particular tour was completed and whether peculiarities occurred (jam).
Hightlights:
Complaints
Be marked on the MAM-terminal order items as damaged a parked customer service position (ECORO) or a customer service message (MHS) is when reading in the ERP automatically generated, with which the photos are already linked so they can be sent directly to the vendor order ,
Collect
The MAM-terminal also serves as a mobile office, ie the driver can accept payments by debit card, direct debit, cash or check. These payments are automatically posted when reading in the ERP to the Purchase Agreement and may, inter alia, also be submitted by SEPA Direct Debit at the bank.
Other options - all in one device!
• Digital delivery with customer signature
Delivery notes are available immediately in the center and can be stored in PROXESS or in ECORO archive. The manual scanning of delivery notes omitted.
• Centralized control
The drivers are always available. In an overview of the locations of the trucks or service vehicles are displayed graphically.
• times / routes
Based on the analysis of lap times and routes the planning of tours can be optimized.
• Cost optimization
Reduction of administrative costs (fuel, personnel, phone).
• No additional server
Since it is a web-based solution that is centrally maintained and updated, you need to hardware only smartphones that are possibly get a discount on your Mobuílfunkvertrag.
Includes interface!
From ECORO MHS and out of the purchase agreement, the product data as well as the tour dates of each scheduled tour will be passed to the MAM-end devices.
After delivery beyond the Internet server all billing data back to the ERP (eg delivery, complaints, photos).
Depending on the parameter setting of the order can be automatically billed to ECORO- or MHS-side. About the Internet server interface ECORO or MHS will also receive back a digital delivery, which is then in PROXESS or as a PDF.
In case of complaints parked customer positions be created, with which the photos are already linked.
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